Reputation and crisis management

Crises can come in many forms and from unexpected directions: the key to managing any crisis is preparation and intelligence. Building a reputation in business is hard earned and easily lost – business reputation management, crisis management, and Issue management is our business.

Insight and monitoring are key to understanding and protecting client reputation. Our extensive research capability and expertise enables us to better understand differing stakeholder perceptions and how they change and interact over time. This enables us to deliver sound corporate communication and reputation management advice based on fact.

In a crisis, speed of response is key to protect reputation and value. This requires close collaboration and solid preparation including research, scenario planning, establishing protocols and the roles of key people. Our experienced brand reputation crisis management professionals can ensure you are ready to respond 24/7 wherever a crisis may emerge around the world.